Design your Virtual Expert

When configuring in Audite Cloud a new channel, there will be the possibility to enable a Virtual Expert to work on that channel on behal of your customer care agents. In the first place, customer interactions will be handled by this Virtual Expert that will try to reply to the customer inquiries using a Knowledge Base as source for its replies.

Within the platform can be easily configured and managed a Knowledge Base that will be used by the Virtual Expert: like all the other administration activities, only users who have Administration access will be able to configure and manage it.