Working Days: here can be defined the working week and the related working time for your organization. By default, working week is defined from Monday to Sunday, from 0 to 24 (i.e. all day long). You will be able, for each day, to define in a granular way the exact time slots when the customer service is available. For each day, more than one time slot might be created (e.g. from 9 to 12 and from 14 to 18).