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  1. GENERAL CONCEPTS

Digital Channels

PreviousCustomer InteractionsNextVirtual Expert

Last updated 3 years ago

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A digital channel is the messaging tool through which a company can get in touch with her customers. Currently, the available channels in Audite Cloud are:

  • (both DMs, comments on posts and mentions)

  • (both DMs, comments on posts and mentions)

  • (comments on posts and mentions)

Additional channels (e.g. Instagram direct messages) will be available in Q3-Q4, 2021.

A key Audite Cloud’s functionality that can be configured at channel level is the possibility to enable a or a to manage customer interactions.

Facebook
Whatsapp
Telegram
Web Chat
Viber
Twitter
Instagram
Virtual Expert (VE)
Virtual Assistant (VA)