Send to the customer a transcript of the conversation by e-mail, clicking on the “e-mail” icon. If the conversation is associated to a customer recorded in Audite Cloud, it will be shown, by default, the e-mail associated to this customer, if it has been specified when the customer has been created. Anyway, there will be also the possibility to insert a different e-mail address. Clicking on Send e-mail button, the transcript will be actually sent.